1. Introduction & Scope

2. Information We Collect

We collect only the information needed to run your account, register and resolve maintenance complaints, and monitor service standards across NBCC managed complexes.

2.1 Personal & Account Information

Where your details come from. NBCC (India) Limited holds the details of residents and occupants in its estate records from the time they move in, and those of staff as part of their work. An NBCC Sewa account is not a separate registration: when you choose to use the app, "Activate account" checks you against these records and gives you a login to NBCC Sewa. If a detail is missing from the records (for example an email address), you provide it while activating and it is added to them.

Depending on your role on the Platform (Resident/Occupant, Maintenance Worker/Technician, Supervisor, or Administrator), the Platform uses:

• Full Name: To identify the complainant, occupant, or assigned service staff.
• Email Address: To sign in to your account, to reset your password, and for official communication.
• Password: To sign in. Passwords are stored only in an encrypted (hashed) form and are never visible to anyone, including us.
• Mobile Phone Number: So that the staff handling your complaint can contact you about it.
• Residential / Premises Details: Complex name, sector/tower/block, floor, and flat/quarter/office unit number, to locate and attend to on-site maintenance requests.
• Role & Designation Details: For maintenance workers, engineers, and NBCC supervisors managing work orders.
• Profile Photo (optional): If you choose to add one.

2.2 Complaint Information

• Complaint Details: Service category (Civil, Electrical, Plumbing, Carpentry, Housekeeping, Lift/Elevator, Horticulture, etc.), the issue description, its status history, and your feedback/ratings after resolution.
• Photos: Photographs of maintenance issues that you choose to attach when registering a complaint, and photographs of completed work uploaded by maintenance staff for verification.
• Location on Photos: When a photo is attached in the mobile app, the app asks for your device's location and prints the GPS coordinates and the date and time onto the photo, as a record of where and when it was taken. Location is read only at that moment, never in the background, and is not tracked or stored separately. If you do not allow location access, the photo is marked "Location Unavailable" and can still be attached.
• Voice Notes: Short audio recordings that you choose to record and attach to a complaint or a status update.
• Messages: Messages you exchange with the staff handling your complaint.

2.3 Device & Technical Information

• Push Notification Tokens: Firebase Cloud Messaging device tokens, used only to send you updates about your complaints, messages, and announcements.
• Server Logs: Our servers record technical details of requests (such as IP address, time, and errors) to keep the Platform secure and working.

We do not collect your contacts, call logs, messages on your device, or your location outside the moment a photo is attached, and we do not use any advertising identifiers.

3. Device Permissions Used by the Mobile App

The NBCC Sewa mobile application asks for access only when you use the feature that needs it:

You can refuse or later withdraw any of these permissions in your device settings. The feature that needs it will then not be available; the rest of the app keeps working.

4. How We Use Your Information

The information collected is used only for official facility management and grievance redressal, including:

• Sign-in & Role Access: Verifying your identity with your registered email address and password, and showing you only what your role allows.
• Resolving Complaints: Routing complaints to the right department and sending technicians to your flat/quarter/premises.
• Updates & Notifications: Keeping you informed at every stage of a complaint (Registered → Assigned → In Progress → Resolved), and about messages and announcements.
• Verification & Feedback: Photos of completed work, and your rating after resolution, help confirm that work was done properly.
• Service Monitoring: Enabling NBCC (India) Limited project executives and estate managers to monitor turnaround times, technician performance, and the condition of facilities.
• Security & Technical Support: Detecting unauthorized access, fixing problems, and keeping the servers reliable.

We do not use your information for advertising, marketing, or profiling, and we do not sell it.

5. Data Sharing & Disclosure

We maintain strict confidentiality over resident and operational data:

• No Sale of Personal Data: We never sell, rent, trade, or monetize your personal data.
• No Third-Party Advertising: The NBCC Sewa app does not display third-party advertisements and does not share data with advertising networks or data brokers.
• Within the Platform: Complaint details (name, phone number, flat/quarter number, description, photos, and voice notes) are visible only to the NBCC estate supervisors, facility management staff, and maintenance technicians responsible for that complaint, and to authorized NBCC officials for monitoring.
• Service Providers: We use secure cloud hosting, email delivery services, and Firebase Cloud Messaging (Google) to deliver push notifications. They process data only on our instructions and under confidentiality and security obligations.
• Legal & Regulatory Compliance: We may disclose information if required to do so by applicable Indian law, judicial proceedings, or official directives from government authorities.

6. Data Security & Encryption

We implement administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, alteration, or destruction:

• Encryption in Transit: All data exchanged between the NBCC Sewa mobile app, the https://nbccsewa.in/ web portal, and our servers is encrypted using HTTPS / TLS (Transport Layer Security).
• Protected Passwords: Passwords are stored only in a hashed form.
• Access Controls: Access is restricted by role (role-based access control), secure token authentication, and records of who changed what on each complaint.

7. Data Retention & Account Deletion

7.1 Data Retention

Occupant data and account data are different.

• Occupant data is what NBCC (India) Limited holds about residents from the time they move in (name, flat/unit and complex, contact details), and about staff from their employment. It comes from NBCC, not from the app, and NBCC keeps it whether or not you use the app.
• Account data is what exists only because you use the app: your password, profile photo, push notification tokens, and signed-in sessions. It exists for as long as you have an account.

Complaint data (complaints with their photos, voice notes, messages, and status history) is kept by NBCC as part of its maintenance and audit records, in accordance with its public-sector administrative audit and record-keeping guidelines.

7.2 Deleting Your Account

You can delete your NBCC Sewa account at any time, in either of these ways:

If you want to use the app again later, activate it with "Activate account", as any resident does; the complaints you raised before, being part of NBCC's records, are linked to you again. To have your occupant data corrected, contact NBCC (section 10).

7.3 Your Other Choices

• Change your profile photo and password in the app's Profile screen.
• Ask support@nbccsewa.in to correct any other details we hold about you.
• Turn notifications or any app permission off in your device settings.

8. Children’s Privacy

The NBCC Sewa Platform is an estate management and civic utility tool intended strictly for adult residents, occupants, and facility personnel aged 18 years and older. We do not knowingly collect personal information from children under the age of 18. If we become aware that personal data from a minor has been collected, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Platform, operational requirements of NBCC (India) Limited, or applicable data protection laws (including the Digital Personal Data Protection Act, 2023). Any revision will be published on this page with an updated "Last Updated" date, and significant changes will be announced in the app or on the web portal.

10. Contact Us & Grievance Redressal Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, your data, or technical support, please contact: